Donan is proud to introduce our new and improved Project Reporting Tool (PRT). The new PRT has been designed to improve the online customer experience when dealing with our firm. Over the years, we have heard numerous suggestions on how we can make our project submission, tracking, and report delivery processes more user-friendly and streamlined. Now with the enhancements to our PRT, we have been able to develop a system that combines all of these together to form one simple, easy process. At Donan Engineering, we are committed to be the forensic engineering and fire investigation industry’s leader in customer service and the PRT is just one more way we are going above and beyond to exceed your expectations.
Commonly asked questions about the Project reporting Tool and the sign-up process:
1. What is the Donan Engineering PRT?
The Project Reporting Tool is an online system available at www.donan.com that allows our clients to sign-up for an account. This unique account will allow you to log-in to submit new assignments, to track the progress of your ongoing projects, to review or reference any previously assigned projects, and to receive and review your completed projects.
2. How do I sign up for a PRT account?
To sign up for an account with the new PRT, you simply need to click on the “Project Reporting Tool” icon, which is located on the right-hand side of the of the Donan Engineering website’s homepage at www.donan.com. Once you have clicked on the Project Reporting Tool icon, you will be redirected to the page that allows you to sign-in if you already have an account and where you can sign-up if you do not already have an account. Simply complete the online registration form with your information and preferences and within a couple of business days you will have a verified PRT account.
3. What if I have used the PRT in the past for retrieving reports, will I still need to sign-up for an account or will an old User ID and Password work to access the new PRT?
All users will be required to sign-up for a new PRT account. During the initial sign-up, you will be able to create your own unique User ID and Password that will remain the same going forward and will replace the previous process of separate User IDs and Passwords being assigned by Donan Engineering for each project.
4. I see when I click on the Project Reporting Tool icon where I can still submit a project without signing up for an account. What are the advantages of signing up for an account since I can already submit my assignments without one?
Once you complete the account sign up process and your account is verified, you will no longer have to re-enter your contact information when you assign projects as the PRT will auto-fill those data fields with the contact information you supplied during the initial registration process. Creating an account will also allow you to review ongoing and past projects, while simply submitting projects will not allow you access to this data. You will also need your account to receive projects online through the PRT, so if you wish to receive your completed reports and pictures via our online system you will need an account to access this data.
5. When I signed-up for my new Project Reporting Tool account I received a message that my account needs to be verified and that it could take up to 2 business days for this to occur. What does this mean and is this typical?
As part of our sign-up system all accounts must go through a verification process to make sure they are properly linked to our internal database, which will allow for the proper displaying of reports and data within the PRT. This is a one-time process and will ensure that your account is properly set-up and functioning prior to your initial log-in attempt.
6. Once I have a verified PRT account User ID and Password, what will I be able to access now that this upgrade is complete?
When you log-in to the PRT, you will see a screen that contains all ACTIVE Projects and also any previously COMPLETED Projects. Along with each project there will be fields that include the Donan Engineering Project Number, your internal Claim Number (if applicable), the Status of the project, the Project Managers Name, the Donan Engineering Project Name, the date the project was submitted or STARTED, the date the initial SITE VISIT occurred, the date the project went into TYPING, and date the project Report was Sent if the project has been completed.
7. I see several different statuses listed for my active projects, but I don’t really know what those mean. Can you define the different types?
There are four different status types that Donan Engineering uses to properly tag active projects. Those project types include Inspection, Report, Typing, and Hold/Ongoing.
Inspection – a project that is awaiting the initial site visit or inspection to be performed
Report – a project where the initial site visit has been conducted and the project is now awaiting the completion of the written report
Typing – a project where the initial site visit and writing of the report has been completed and the project is now awaiting the completion of the peer review and final editing for grammar and punctuation.
Hold/Ongoing – a project where special circumstances have resulted in a delay in the progress of the project. There can be a number of reasons for this status, but some of the more common ones include where we are asked to hold by our client, where a joint study must be scheduled and performed, where legal proceedings are delaying completion, etc. For any project in this status, your project manager will actively communicate with you to ensure that everyone is on the same page regarding the progress and expectations of the investigation.
8. Under my completed projects there are two different status types, so can you explain the difference between Completed and Closed?
The difference is very simple between Closed and Completed as a closed project is simply a job that was cancelled by the client prior to the end of the process and a completed project is one where the project manager has completed their work on a project.
9. How will I be notified when I have a new Completed Project available through the PRT?
Once a new project is completed, you will receive an auto-email informing you that there is a new project available for your review. The email will contain all of the pertinent information necessary for identifying the completed project including the Donan project number and your claim number (if applicable).
10. Are there future plans for additional upgrades to the PRT system?
Yes, we are continually looking for ways to enhance the customer experience and we have plans for future improvements to our new Project Reporting Tool. At this point, our future upgrade list includes adding supervisor access to multiple PRT accounts, adding live comments from the Project Manager so you can see exactly what is taking place during the life of a project, and adding turnaround time counters under each project to monitor the length of time a project has been open.
11. How can I update my profile if I have changes that need to be made?
When you log-in to the Project Reporting Tool you can quickly and easily make changes to your profile by simply going under Settings and selecting Update Profile. Once the Update Profile page loads, you will select the Edit button at the bottom which will allow you to make changes to your personal information and password for the PRT.
12. Can I still register for a PRT account if I don’t want to give out my email address?
Yes, you can still sign up for an account, but there are some real limitations without an active email address attached to an account. All notifications including the initial verification of your account, acknowledgement of a new project submission, and the notification of a completed report are sent via email so without an account you will not be able to receive these items.
13. I am having technical issues and I need to speak with someone at Donan to try and remedy the issue, who should I contact for help?
You can contact Donan Engineering for help by emailing donan@donan.com or by visiting our Locations page at www.donan.com and calling any of our local offices. Any of our administrative staff should be able to help you troubleshoot technical issues or to refer you to the right person depending on the type of issue you are experiencing. You can also contact our main toll-free number at 800-482-5611 and ask to speak with someone regarding technical issues with the Project Reporting Tool.